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FAQs
FAQs (Frequently Asked Questions)
Find answers to common questions about orders, shipping, returns, and more.
1. Ordering & Payment
How do I place an order?
Simply browse our collection, choose your favorite item, and click “Add to Cart.” Proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted for security.
Is it safe to use my credit card on your site?
Yes, our website uses SSL encryption to keep your personal and payment data completely secure.
Can I modify or cancel my order?
Orders can only be modified or canceled within 1–2 hours after placing them. Please contact our customer service as soon as possible.
2. Shipping & Delivery
Where do you ship?
We offer worldwide shipping. Costs and delivery times depend on your location.
How long does shipping take?
• Standard Shipping: 10–15 business days
• Express Shipping: 7–10 business days
Please note: delivery times may vary due to customs or local postal delays.
Do you provide tracking?
Yes! You’ll receive a tracking number by email once your order has shipped.
Can I change my shipping address?
Only if your order has not yet been shipped. Contact us immediately to update your address.
3. Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original condition with packaging intact.
How do I return an item?
Contact our support team to receive a Return Merchandise Authorization (RMA) and follow the provided return steps.
Can I exchange my product?
Yes, exchanges are available based on stock. Please reach out to our support team for details.
Who covers return shipping?
Return shipping costs are borne by the customer unless the item is defective or incorrect.
How long for a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
4. Product Information
Are your products made of genuine leather?
Yes, all our bags are crafted from premium, genuine leather. Product details are listed on each page.
How should I care for my leather goods?
Avoid water and prolonged sunlight exposure. Wipe with a dry cloth and store in a cool, ventilated place. See our Leather Care Guide for more tips.
Will the product color match the photos?
We try our best to represent colors accurately, but minor variations may occur due to screen settings.
Are all items handmade?
Yes, every piece is handcrafted by skilled artisans, making each item unique.
5. Account & Privacy
Do I need an account to order?
No, you can checkout as a guest. An account helps track orders and receive exclusive updates.
How do you protect my personal data?
Your data is encrypted and never shared. See our Privacy Policy for more details.
Can I delete my account?
Yes, please contact support@[yourdomain].com to permanently delete your account.
6. Promotions & Gift Cards
Do you offer discounts?
Yes! Subscribe to our newsletter to get the latest deals and exclusive offers.
Can I use more than one promo code?
Only one promo code can be applied per order.
Do you offer gift cards?
Yes, we offer digital gift cards that never expire and can be redeemed at checkout.
7. Customer Support
How can I contact support?
Email us at support@[yourdomain].com or chat with us live. We’re available 24/7.
What if I receive a damaged item?
Contact us immediately with photos of the product. We’ll send a replacement or issue a full refund.
Do you offer wholesale purchases?
Yes! For wholesale or bulk orders, email sales@[yourdomain].com for details.